CREDITS + RETURN POLICY

At MPI, we take pride in the exceptional quality and craftsmanship of our furniture, and we are committed to our customers’ satisfaction.

Returning Merchandise

Please note that proof of purchase is required for a refund or credit. If you are not satisfied with your purchase, we will issue you a refund provided you contact us within three days of receiving the merchandise. All sales are refundable within 30 days minus a 20% restocking fee with the exception of custom orders. You may also choose a store credit for the full amount of your purchase within 30 days. Store credit is valid for twelve months from the date of the original purchase. Please contact us at 310.451.3400 to coordinate the return. Please note that you will be responsible for all return & shipping costs. Items must be returned in original packaging. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable. Return shipping and re-stocking fees may apply.

Canadian Orders

Canadian customers are responsible for paying Canadian duties and taxes on all items. Please note that when you purchase from MPI, you authorize our licensed customs broker to act as your agent with the Canada Border Services Agency. Our customs broker will clear merchandise through customs and process related duties and taxes on your behalf. 

Stocked Furniture

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us at 310.451.3400 immediately. If clients do not inspect the merchandise within 24 hours of delivery, no damage claims can be made. Furniture that is refused because it does not fit through an entryway will be refunded in store credit only minus a 20% restocking fee.

Stocked Non-Furniture Items

We accept returns for Non-Furniture Items within 30 days, with proof of purchase.

Custom Orders

Custom orders are custom made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. If the item is damaged in transit, clients must advise MPI within 24 hours of receiving the item. If clients do not inspect the merchandise within 24 hours of delivery, no damage claims can be made. MPI will repair or exchange the item upon completion of a damage claim. Customers have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by MPI and cannot be refunded.

Final Sale & Clearance Items

Clearance items are considered final-sale items and cannot be returned.

Pricing

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.

Attention:

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.  

MPI is not responsible for storing client merchandise. All items left at MPI past a three month courtesy period may be subject to storage fees. MPI is not responsible for loss or damage of any client merchandise not picked up after the three month courtesy period.